Terms and Conditions

Terms & Conditions

Returns Tom Smith Buoys will refund or exchange any item as long as it is returned unused in its original packaging within 14 days of receipt with proof of purchase.

Please send returns directly to: TomBuoys Ltd, C/O Packwell Ltd Unit A, Chettisham Business Park, Chettisham 
Ely Cambs CB7 1RY.

Any goods returned must also include Tom Smith Buoys proof of purchase

Please note that any postage costs incurred in returning or sending the item cannot be refunded. This does not affect your statutory rights.

In the very unlikely event that your product is faulty, you must notify us within 14 days of receiving it. Following receipt of the product and if, following our inspection, the product is deemed to have a manufacturing fault we will provide you with either a replacement or a full refund, whichever you prefer.

Faulty products must be returned to the following address:

TomBuoys Ltd, C/O Packwell Ltd,
Unit A Chettisham Business Park, Chettisham, Ely, Cambs, CB7 1RY.

Prices: The currency of default is UK pounds

Postage (where applicable) will be added to the total & displayed clearly in the shopping cart area and also before final completion of any order.

Ordering: All orders are subject to availability and will typically be dispatched in 3-5 working days.

By completing and submitting the electronic order form on this site, you are making an offer to purchase goods which, if accepted, will result in a binding legal contract. The IP Address of your Internet Service Provider will be logged for security purposes.
Fraudulent or improper use of the electronic ordering system on this site, including, (but not exclusive to) the improper use of bogus or illegally obtained personal / payment details will result in criminal prosecution to the full extent of the law.

Any orders cancelled will be subject to an Administration fee of £5.

Delivery We can deliver worldwide.  Our shopping basket checkout contains a selection of fixed price shipping to a variety of countries.  Please ask for a quote.

Warranty We offer a full manufacturers guarantee which is for a period of 1 years. The guarantee does not apply to any problem caused by:
Improper inflation including over and under inflation
Cuts, punctures or exposure to chemicals that degrade or discolour the plastic
Intentional damage
Normal wear and tear of the product under normal usage
Abuse, neglect, accidental misuse, improper handling
Acts of god including severe storms or extreme temperatures.

All warranty claims must be sent back to the following address complete with original proof of purchase as well as a description of the problem. Please use the following downloadable form to attach with the product.

Tom Smith Buoys accepts NO LIABILITY for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Tom Smith Buoys website, advertising or for any goods or service(s) purchased from Tom Smith Buoys Ltd.

All information is to be used as a general guidance only. Due to many variables out of (Tom Smith Buoys Ltd') control, the customer has the final responsibility to determine product suitability for his application.

We reserve the right to change designs and measurements without prior notice.

Maximum measurements given shall not be exceeded. Over-inflation voids warranty.

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